Questions & Answers

At Chalet-Hôtel Kaya, rooms are available at 4pm. 

Front desk is open 24 hours a day / 7 days a week. 

If you arrive earlier, the hotel a free luggage service. Lockers are also available to go skiing. 

You may park in our garage (service to be booked). You may also access to the spa area. 

Check out should be done by noon. 

Front desk is open 24 hours a day / 7 days a week, and our team will be happy to welcome you anytime of the day. 

• Cash
• American Express
• Visa credit card
• Bank check
• Mastercard
• Swift (prior to arrival)

Yes, the hotel offers a free luggage service whether you arrive early or leave late.

Yes, the hotel has a covered garage (25€ / night). Places are limited and must be booked prior to arrival. 

Yes, we can arrange transfers from airports and train station to the hotel. 

The hôtel Kaya is located 30 kms away from the train station Moutiers (closest train station). A transfer with a taxi can be arranged (estimated cost 80€ for 1 to 4 people).

Geneva airport is located 150 kms away from the hotel. A taxi transfer can be arranged (estimated cost 330€ for 1 to 4 people).

Lyon airport is located 190 kms away from the hotel. A taxi transfer can be arranged (estimated cost 370€ for 1 to 4 people).

We can also arrange shuttle services (extra cost). 

No, the hotel has no shuttle service but can arrange transfers for you from airports and train stations. 

The center of the resort Les Menuires is about 10 minutes away from the hotel (free bus services from the hotel).

Val Thorens is 20 minutes away from the hotel. (estimated cost for a taxi 40€)

Yes, rooms at hôtel Le Kaya all have either balcony or terrace. 

Yes, all rooms are equipped with Chromecast system to stream any media content on your TV. 

No, there is no A/C in the hotel. 

For your comfort, all rooms are equipped with TV, Chromecast, courtesy tray, mini bar, in-room safe, amenities… and a comfortable bedding. 

Yes, the hotel Kaya accepts small dogs (less than 20 Kgs). Extra charge for this service. 

To ski, there is a direct access to the resort from the ski room. 

You may rent your ski equipment at « Rosael Sports » store located nearby the hotel front desk. You may book it on the internet. 

Hotel’s guests will get a special discount.

Yes, you can buy ski passes at hotel front desk at public rate. 

Yes, our team will be happy to help you to arrange your ski classes. 

Yes, there is a ski room at the hotel. 

Pool is open from 8am to noon and from 2pm to 8pm. Hotel’s guest have free access to the pool.

Hammam and Sauna are open from 10am to noon and from 2pm to 8pm. Access to relaxation area is free to hotel’s guests. 

You may book your treatment at front desk.

Yes, kids are allowed to access the pool and the spa areas, under parents’ supervision and responsibility. 

Yes, the spa offers duo cabins. 

Yes, you should book your treatment at front desk. 

Yes, the hotel offers a dedicated area to your kids with games, Wii game console, TV, DVD’s….

Yes, during French school holidays, the hotel offers a kids’ club service. Your kids may join it for half a day, a full day or only at night session. Extra charge service. 

Yes, including breakfast, after-ski snack and dinner. 

Yes

Lunch starts at 29€. 

Yes, during high season, we recommend to book your dinner. 

• The restaurant Le Kairn is open for lunch (noon to 2pm) and dinner (7pm to 10pm)
• The foodtruck is open from noon to the closing of the ski slopes
• The bar is open from noon to 1am.